Certificate warning when launching DataStage client tools right after Information Server client installation

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Problem(Abstract)

Attempts to launch DataStage client tools (DS Designer, DS Administrator, DS Director) results in a certificate warning.

Symptom

After installing Information Server Client, users might see a certificate warning when launching the client tools.

Cause

Certificate must be installed otherwise the client connection is flagged as untrusted.

Environment

Information Server Client

Diagnosing the problem

User must select and install certification

Resolving the problem

Click "View Certificate"




Select the PARENT certificate and click "View Certificate". Note that if child certificate is selected, the installation will be successful however the issue will persist.


Click "Install Certificate..."






Select "Place all certificates in the following store"
Click "Browse"
Select "Trusted Root Certification Authorities"
Click "OK"




The certificate should be successfully installed and the issue resolved.

NOTES:

If the "Install Certificate..." button is missing preventing this from being completed, try the following:

1. Add the services tier host name to the list of Trusted Sites

Tools > Internet options > Security > Trusted Sites > Sites
Add services tier host name

2. Windows 7 - try launching Internet Explorer with "Run As Administrator..." to ensure the user is running with full elevated permissions

3. Alternative way of installing certificates:


Click on "view certificate" > "details" tab
Save the certificate to file with "copy to file.." button
Double-click on the saved certificate file
Import it into proper store (Trusted Root Certification)

4. Windows Server 2012 - running with Internet Explorer Enhanced Security Configuration maybe preventing installations of certificates. Try disabling in Server Manager > Local Server and switch off "IE Enhanced Security Configuration" in the computer properties.

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