SAP packs

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All platform users
Files and Data to collect
Description
Server (DataStage engine) machine

<IS_HOME>/Server/DSEngine/.dsrelDS Version
<IS_HOME>/Server/DSSAPbin/.dsSAPPackrel
Under Windows collect:
<IS_HOME>\Server\DSSAPbin\dsSAPPackrel.txt		R3 Pack version (if file exists, then it is a valid R3 Pack installation)
<IS_HOME>/Server/DSBWbin/.dsSAPBWPackrel
Under Windows collect:
<IS_HOME>\Server\DSSAPbin\dsSAPBWPackrel.txt		BW Pack version (if file exists, then it is a valid BW Pack installation). It is not present in BW Pack 4.3.1(bug)
<IS_HOME>/Server/DSEngine/bin/IWSDSPSAPR3*.SYS2
<IS_HOME>/Server/DSEngine/bin/IWSDSPSAPBW*.SYS2		License files showing the installed R3/BW Pack version. Use the files as a flag for an existing installation, for example,
IWSDSPSAPR30600.SYS2 → R3 Pack 60
IWSDSPSAPBW0403.SYS2 → BW Pack 43
contents of folder indicated by the environment variable $RFC_TRACE_DIR

 
Folder where trace files are stored. Archive the entire folder. To enable trace generation, set the following environment variables before running the faulty operation. On the server, they should be set either in dsenv or in the Project settings using the DS Administrator:
RFC_TRACE=1
RFC_NO_COMPRESS=1
RFC_TRACE_DIR = folder_path
<IS_HOME>/Server/DSSAPConnectionsUser data R3 Pack: archive the files included in this folder, and only the files found within its sub folders. Do not collect files found in deeper folder levels, as they may contain user sensitive data
<IS_HOME>/Server/DSBWConnections
User data BW Pack: archive the entire folder
  
Client machine

contents of folder indicated by the environment variable $RFC_TRACE_DIR

 
Folder where trace files are stored. Archive the entire folder. To enable trace generation, set the following environment variables before running the faulty operation. On anInformation Server Client, set the following environment variables at the Windows system level:
RFC_TRACE=1
RFC_NO_COMPRESS=1
RFC_TRACE_DIR = folder_path 

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