For server job run problems
Commands
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Export to a dsx file the job that is failing or has produced unexpected output (including rule sets and match specifications if used).
Provide the input to the above job.
Extract DS log to the above job (from DS Director).
Provide the QS job artifacts using the following method: - Ascertain the DS job # by using DS Director>View>Detail (Job no.). - Provide the contents of <IS_HOME>\Server\Projects\{ProjectName}\RT_QS{JobNo} folder.
If the job is run in multi-node, collect information about the number of nodes that are used.
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For GUI problems
Commands
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- Export to a dsx file the job that is failing or has produced unexpected output (including rule sets and match specifications if used).
- Provide screenshots of any error messages.
- Provide a replication scenario.
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QualityStage Standardization Rules Designer (Information Server 9.1)
Files and Data to collect
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Description
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<IS_HOME>/Server/Projects/{ProjectName}/RT_QS{JobNo}/* |
Collect all files inside the project folder and subfolder with the Job number
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<TEMP>/RulesConsoleCache/* |
Only on the Engine tier. Collect all files contained in this directory and its subdirectories. They are QualityStage standardized rule-set control files used within QualityStage Standardization Rules Designer
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