Information Server 11.3.1 install fails on Redhat 6 - J9Generic_Signal_Number=00000010

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Technote (troubleshooting)

Problem(Abstract)

When installing Information Server 11.3.1 on Redhat Linux 6, the installer fails before it generates the install URL. The error is:
INFO: Installation program will be running in this session, please do not close installation window until installation program completes.
Unhandled exception
Type=Illegal instruction vmState=0x00070000
J9Generic_Signal_Number=00000010 Signal_Number=00000004 Error_Value=00000000 Signal_Code=00000002
Handler1=00007FFFF6AFA820 Handler2=00007FFFF6447E90

There is a java dump after that. The java process will dump core as well.

Cause

There can be an issue with the version of IBM Java that is packaged with the Information Server installer.

Resolving the problem

Download the latest IBM Java 7 SR and put it in the is-suite/_jvm directory and rerun the install.

Example:

  1. cd is-suite
  2. mv _jvm _jvm.orig
  3. mkdir _jvm
  4. Move the package downloaded to the _jvm directory. For example: Move ibm-java-x86_64-jre-7.0-8.0.bin to the _jvm directory.
  5. Next run the package downloaded. For example:
    ./ibm-java-x86_64-jre-7.0-8.0.bin

  6. At the end of this unpack, you should get something like
    _jvm/bin
    _jvm/lib
  7. Rerun the install


** If you already have the latest version of Java 7 installed, you can soft link your Java 7 to the is-suite/_jvm directory.

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