IBM Error: ERROR: The system was unable to find the specified registry key or value.

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Technote (troubleshooting)

Problem(Abstract)

While installing InfoSphere Information Server (IS) on Windows 2012 R2, there is severe message in the installation log.

Symptom

The following severe message can be seen in Information Server Installation log, but the installation is successful.

2015-07-08T10:55:39.740, INFO: CDIIN2753I:Command Array: reg query HKLM\Software\Microsoft\Windows NT\CurrentVersion /reg:64 /v CSDVersion, env = null, workingDir =null
2015-07-08T10:55:39.771, INFO: Exit Code: 1, Info: , Info ERROR: The system was unable to find the specified registry key or value.
2015-07-08T10:55:39.771, SEVERE: com.ibm.is.install.core.PlatformWindows Exit Code: 1, Info: , Error: ERROR: The system was unable to find the specified registry key or value.
2015-07-08T10:55:39.771, INFO: _windowsCsdVersion = null

Cause

This is caused because IS Installer is trying to get the Service Pack level for the host operating system. At the time of publishing this technote, there is no Service Pack level for Windows Server 2012 R2, no value is returned and hence the above severe message is logged.

Environment

Windows Server 2012 R2 all editions

Diagnosing the problem

Inspect IS installation log in folder %TEMP%/ibm_is_logs/ISInstall*.log for above messages.

Resolving the problem

If this is the only severe message in the Install log, you can safely ignore it and consider your Information Server installation as complete.

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